There are several advantages of WhatsApp Chatbot On WhatsApp, you usually converse with another person (for example, one of your friends), but with chatbots, you converse with a machine rather than a human. It allows a person to communicate with a computer more easily. It’s a set of automatic WhatsApp responses that act like a real conversation.Ī WhatsApp Chatbot is an automated WhatsApp conversation buddy. People communicate with WhatsApp chatbot via the chat interface, just as they would with a real person. In this article, we will discuss making the best of Facebook and WhatsApp Chatbot for customer experience management.Ī WhatsApp Chatbot is an automated software that runs on the WhatsApp network and is driven by rules or artificial intelligence (AI). They employ messaging apps, websites, mobile apps, and phone calls to mimic a discussion (or a chat) with people in natural language. Conversational agents, as they are often known, are created using AI (Artificial Intelligence) software. Both are instant messaging solutions that provide clients with a smooth and seamless experience.Ī chatbot is a computer software that interacts with you. Without a doubt, the two are the most effective instruments for businesses to communicate with their clients. On a daily basis, around 1.9 billion individuals use Facebook Messenger and 2 billion people use WhatsApp. Users of Facebook and WhatsApp are constantly expanding, and they are among the key drivers of the commercial revolution.
Businesses have migrated to the two best social media platforms, Facebook and WhatsApp, as a result of technological advancements. A strong customer service strategy is the engine that propels a company to new heights of success.
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